Contract & SLA
Clear Terms,
Measured Service
Scope written down, responsibilities agreed, and service levels you can hold us to. We put the commitments in writing before the first spade hits the ground — and report against them the whole way through.
Our Commitment
Nothing Left
Unwritten
A good project starts with a good contract. We define scope, responsibilities, and service levels up front — in plain language both sides understand — so there is never a question of who owns what, or what “done” actually means.
Then we measure ourselves against it. Our service-level commitments are tracked, reported, and open to review, because a promise you can't audit isn't a commitment at all.
99.4%
On-Time Delivery
24h
Enquiry Response
12yr
Contract Track Record
100%
Scope Documented
How We Contract
Frameworks &
Service Levels
Contract Models
Structured To Suit
From lump-sum and measured-term to framework and design-and-build, we work under the contract model that fits the risk profile of your project.
- JCT & NEC Frameworks
- Design & Build
- Measured Term
- Framework Agreements
Service Levels
Committed & Measured
Every engagement carries defined service levels — response times, milestones, and quality gates — that we report against, not just promise.
- Defined Response Times
- Milestone Reporting
- Quality Gates
- Escalation Paths
What We Commit To
Our Service-Level
Commitments
Enquiry Response
Within 1 working day
An engineer — not a call centre — acknowledges and reviews every new enquiry within one working day.
Programme Adherence
99.4% on time
Agreed milestones are tracked openly, with early warning the moment a date is at risk.
Defect Response
Prioritised & logged
Reported defects are triaged by severity and actioned against an agreed remediation window.
Reporting Cadence
Agreed & regular
Progress, cost, and risk are reported on a fixed cadence so there are no surprises at handover.
Accountable By Design
Commitments
You Can Audit
Our contracts and SLAs aren't marketing — they're the measurable terms your project is delivered and reviewed against.
How It's Governed
Contract Governance
Scope
Every deliverable, boundary, and exclusion is written down before work starts — no assumptions left implicit.
Agree
Contract model, service levels, and responsibilities are signed off by both sides in plain language.
Measure
Performance is tracked against the agreed SLAs, with the data shared openly throughout delivery.
Review
Regular reviews keep the contract honest — and give both parties a clear route to raise and resolve issues.
Let's Agree
The Terms
Bring us your project and we'll set out the contract model and service levels in plain, measurable language.
Get In Touch